POLICIES & FORMS
HOURS OF OPERATION:
- MONDAY - FRIDAY: 10AM - 6PM (Eastern Time)
- WEEKENDS & HOLIDAYS : Closed
CUT OFF TIME FOR ALL ORDERS IS 12PM (PST) / 3PM (EST)
PAYMENT + EXPENSES:
Payments are submitted through THE WEBSITE ONLY !
Payments should be made before any order is processed.
If for any reason you wish to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Brand Therapy Co., will not be refunded in order to offset the loss of business.
If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts, and development will remain the property of Brand Therapy Co. and remaining work will not be sent to the client for their ownership. If the project is in its final stage , ownership will be transferred to the client after full payment is received.
TERMINATION OF SERVICES:
The client has 24 hours to respond to our emails and proofs. After this grace period, the order will be terminated/fulfilled, and the client will have to pay a restart fee of $50. Waiting on responses/decisions hinders us from closing out projects and moving on to new clients. We understand that life happens. We ask that you openly communicate with us.
Trust, we will do our best to work with you.
**This agreement can also be terminated by Brand Therapy Co. for the following reasons:
1. Rejection of several designs without giving sufficient criticism or suggestions;
leaving the designer to guess what they dislike (“I don’t know what’s missing. I just don’t like it.”)
2. Requesting features that were not in the original agreement, or on the original
submission form and refusal to pay for extra services to be rendered.
3. Makes unreasonable requests, for example:
(“I would like four different versions of the logo by tomorrow night, thank you!”
"I would like the website to be changed from the original request to another design")
4. Is unable to make decisions, forcing the designer to make constant changes to the design.
5. Harassment of any kind
6. Client deemed difficult to work with.
Deposits and payments are 100% Non-Refundable.
Due to the fact that we provide a custom service, the time that it takes to create designs is non-refundable.
Our time is valuable and so is yours so please communicate professionally and responsibly of your design expectations.
Brand Therapy Co. does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund.
Once payment has been made to Brand Therapy Co. the project will begin in the time frame given to the client.
It is advised that you give the project a realistic amount of time for completion for these reasons:
- Revisions may be needed
- It may be a peak in the orders received
- Prior work received may take longer than expected.
We provide suitable timeframes. All timeframes in each product description.
All communication is done strictly via email or our business number.
We do not answer messages about orders on any other platform, i.e. instagram, Facebook, twitter etc.
If you have any concerns, please email at email@example.com
All artwork takes between 5-14 BUSINESS DAYS ( LOGO DESIGN, FLYERS, BUSINESS CARDS, MOTION GRAPHICS)
Orders placed after 12PM (PST) / 3pm (EST) will go on the calendar for the following business day.
2-4 WEEKS FOR WEBSITE DESIGN, BRANDING PACKAGES AND LARGER PROJECTS.
Depending on the workload, artwork may take less or more time than advertised.
You will be notified if there is any delay to your project.
YOUR PROJECT OR TURNAROUND TIME BEGINS WHEN ALL DETAILS ARE RECEIVED FOR YOUR PROJECT | MEANING WHEN YOUR ORDER FORM HAS BEEN RECEIVED.
PHOTOS & IMAGES:
Professional Photography photos from a professional photoshoot are RECOMMENDED for Website Design.
If you need stock images they can be provided for $5 per image.
Camera phone pictures and snap chat pictures are not accepted for any project.
REVISIONS + PROOFS:
The design process will be done in phases.
-Phase One is the first designs,
-Phase Two and up are revisions.
You will receive 3 free revisions to the proofs.
Anything above 3 revisions will be subject to a $25 per revision fee.
WHEN PLACING AN ORDER, FILLING OUT THE SUBMISSION FROM IS MANDATORY,
ANY CHANGES OUTSIDE OF WHAT IS PROVIDED TO US WILL BE A NON-NEGOTIABLE $20 FEE !
YOU WILL BE INVOICED FOR THE CHANGES PRIOR TO THEM BEING RENDERED.
Files will be sent in the following formats: PNG, PDF, EPS and JPG.
You will receive logo designs in several colorways for different purposes.
I do not send PSD or AI files unless purchased. ( They range from $150 - $350)
Once the final product is complete and approved, the design process will come to an end.
Please ensure that you are satisfied with everything when you approve the final design.
If there is an error caused by Brand Therapy Co. (spelling, etc.), we will fix it free of charge.
However, changes such as colors, font etc. after final approval will be subject to a $25 revision fee.
TRANSFER OF RIGHTS:
Once final work is sent, client has free reign as to what to do with their product.
They must, however, under no circumstances sell the graphics to a third-party.
Clients do not have to display or promote Brand Therapy Co. when posting the work completed, but Client may not seek to mislead others that the work was created by anyone other than Brand Therapy Co. .
Draft files and samples of designs are property of Brand Therapy Co. and shall not be used in any way or posted on social media.
Any client who books a service and disappears after 1 week of no show , no call, no response, you will receive 2 follow up emails/text.
If there is no response after a 2 week period and no formal agreement made between the client and Brand Therapy Co., the project will be deemed as forfeited and no refund will be issued.
If Client would like to continue after that 2 week period a restart fee will be charged before the project resumes; Fees are $150 for website projects and $50 for all other graphic projects.
PLEASE BE AWARE THAT SUBSCRIPTIONS *DO NOT* ROLL OVER INTO THE NEXT MONTH.
i.e : IF YOU ORDER 3 FLYERS MONTHLY PLEASE BE PREPARED TO SUBMIT YOUR FLYER DETAILS VIA THE ORDER FORM WITHIN
3 DAYS OF YOUR RENEWAL DATE.
FAILURE TO DO SO WILL CANCEL OUT THE EXPRESS TURNAROUND FOR THESE GRAPHICS. IF YOU STILL NEED THOSE GRAPHICS RUSHED PLEASE REFER TO OUR GRAPHIC RUSH FEES.
TERMS & CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT ANY NOTICE.
- LAST UPDATED JUNE 29,2023